While for many this type of story is just a dream, for one man and his family, the dream became reality. Gerald Downey was the man, the world's first aluminum framed tonneau cover was the idea, and Downey Products, Inc is that multi-million dollar company.

The idea first came to Downey in 1977 when he was working for a Syracuse, NY canvas company. He was intimately familiar with the techniques of applying canvas to aluminum frames in the creation of commerical awnings. While considering a tonneau for his own truck, he realized he that traditional method of attaching the cover to the bed (using up to 80 snaps screwed into the truck bed itself) did not appeal to him, particularly with the harsh winters Syracuse experiences. Instead he took the idea of a framed commercial awning and applied it to the bed of his truck.

The benefits of the the design were quickly recognized by Downey's friends and neighbors who began requesting Downey's framed tonneaus for their own trucks. Realizing the potential of his creation, he left his employer and began Downey Canvas Products. Working solo in a converted gas station, he supplemented business by producing other canvas products including: commercial awnings, tents, and canvas bags. Soon, word about the tonneaus spread -- from friend to friend and the business grew one customer at a time.

By 1985, business was booming and Downey was joined full-time by his son, Darrin, who had been helping out evenings and weekends. Darrin realized that there was a greater market for the product and began showing the framed tonneaus at regional trade shows. Eventually the tonneau business grew to such an extent that it became the full focus of the company's efforts. The company then incorporated as Downey Products, Inc and hired a full-time staff including Darrin's wife, Sandra. who brought with her years of sales and purchasing experience. As Vice-President of Sales and Marketing, Sandra continues Darrin's expansion plans to increase market share for the product, while Darrin concentrates on the Research and Development of new products.

Today Downey Products, which relocated to North Carolina in 1995, employs 21, most of whom followed the company from Syracuse. "We couldn't have done it without our employees because they gave us their commitment to produce a quality product and commited themselves to the relocation," Sandra Downey said.

The firm is headquartered in a 22,000 square foot manufacturing facility and plans to add another 7,000 square feet in the near future. Downey said the company moved primarily because of North Carolina's strong economic environment and because it's centrally located, enabling quicker distribution to customers from New England to Florida. "The popularity of the NASCAR racing and other motorsports in the area are seen as additional opportunities for growth into new areas for Downey Products, " she added.

"We have a team concept here that is built on the employees caring as much about the product as we do," said Sandra. "Everyone is their own boss and sets their own production goals, yet work together as a team. Everyone enjoys walking through the door in the morning."

The company's origins as a retail installer have given Downey Products invaluable contact with their customers. Throughout their 20 years of operation, Downey has listened to and evaluated customer comments and suggestions to continually engineer improvements in their tonneau covers.

"We decided early on that we didn't want to make the cheapest tonneau cover, we wanted to provide what would appeal most to a truck owner," Downey said in summing up the company's philosophy. "We're not in the business for a one-time sale, we want people to come back again and again because they know Downey tonneaus are the best.

“…I have told many people about the great product and customer service that you provide. In addition, I am a Senior Training Specialist and one of the courses I teach is about customer service. I am always looking for good and bad examples of customer service to use in my classes. I have told many classes (which adds up to hundreds of people) about my good experience with Downey and also told them that I don’t think there is a better tonneau cover on the market. You should be proud of the product you put out and the service that goes with it.”

“Just wanted to THANK YOU so much. I have told a lot of my friends about the Downey cover and how great the service is.”

“I very much appreciate your assistance on this, I will have no hesitation in recommending your product and excellent customer service to others. As part of my job, I teach customer service and quality skills – I shall use you and your company as a good example.”

“Just wanted to let you know how much I appreciate your efforts and care in resolving my problem. You are truly a credit to Downey Products. Not only does your company produce excellent products, it is obvious by your professionalism that they also have a superb staff. If Downey ever needs someone to recommend their covers and or the care shown by their staff please let know.”

“Thank you very much. I’ll be sure to buy another SST when I get my new truck in the spring. I also wanted to say that your cover is the best I’ve ever had. This is my 6th truck and I’ve had tonneau covers on all of them. In the old days we used to get them custom made with snaps installed in the truck. Your kits are not only far superior and better looking but I don’t have to drill all those holes in my truck. Thanks again.”

“I ordered your LTD tonneau cover at noon today… I am looking forward to having it installed on my brand new 2002 Dodge Dakota extended cab pickup. I thank you for your help…”

“Thank you! I noticed on your website that this cover had a lifetime warranty, but I did not expect such prompt and pleasant service. I will look forward to the arrival of the parts, and you can rest assured that I will recommend your products to anyone who asks.”

“AGAIN I THANK YOU FOR YOUR PROMPT REPLY. You guys are very good at your company.”

“I wish that all companies could not only stand behind their warranties but so with the cordiality, convenience and expedience that you have demonstrated.”

“I thank you for your prompt reply, and the fact that you are so willing to take care of your loyal customers. This is one of the main reasons I only purchase Downey covers for my many vehicles, all my peers own them, on recommendation from me. Also, my personal vehicle, along with my work vehicle have downey names riding on the bed.”